Delivery Information

Shipping & Delivery Policy

Last Updated: January 15, 2025

At Health Access RX Services, we're committed to delivering your prescriptions safely, securely, and conveniently. This Shipping & Delivery Policy outlines our delivery options, timelines, and procedures.

Free Nationwide Delivery

We offer 100% FREE shipping on all prescription orders to anywhere in the United States. No minimum order required. No hidden fees. Ever.

All Orders

No Minimum

$0 Shipping

Delivery Options

FASTEST

Same-Day Delivery

For urgent prescriptions, we offer same-day delivery in Orlando and San Francisco metro areas.

  • Availability: Orders placed before 2:00 PM local time
  • Cost: FREE
  • Service Areas: Orlando metro (30-mile radius) and San Francisco metro (25-mile radius)

Next-Day Delivery

Fast delivery to most major metropolitan areas across the United States.

  • Availability: Orders placed before 5:00 PM EST
  • Cost: FREE
  • Delivery: Next business day by 8:00 PM

Standard Delivery

Reliable delivery to all U.S. addresses, including P.O. boxes and military addresses.

  • Delivery Time: 3-5 business days
  • Cost: FREE
  • Tracking: Full tracking information provided

Packaging & Safety

Secure Packaging

  • Discreet, unmarked packaging for privacy
  • Tamper-evident seals on all packages
  • Protective padding to prevent damage
  • Child-resistant containers as required

Temperature Control

  • Climate-controlled packaging for temperature-sensitive medications
  • Ice packs and insulated containers for refrigerated items
  • Temperature monitoring during transit
  • Expedited shipping for biologics and specialty medications

Order Tracking

Track your prescription delivery every step of the way:

Order Confirmed

Immediate notification

Prescription Filled

Pharmacist review

Shipped

Tracking number sent

Delivered

Signature if required

Important Delivery Information

Signature Requirements

Certain medications (controlled substances, high-value items) require an adult signature upon delivery. We'll notify you in advance if signature is required.

Address Accuracy

Please ensure your delivery address is accurate and complete. Incorrect addresses may delay delivery or result in additional shipping charges for reshipment.

Delivery Delays

While we strive for on-time delivery, factors beyond our control (weather, carrier delays, holidays) may affect delivery times. We'll keep you informed of any delays.

Refused or Undeliverable Packages

If your package is returned as undeliverable, we'll contact you to arrange reshipment. Additional verification may be required before reshipping controlled substances.

In-Store Pickup Available

Prefer to pick up your prescription in person? We offer free in-store pickup at both our Orlando and San Francisco locations.

Orlando Pharmacy

111 N Orange Ave, Suite 1800, Orlando, FL 32801

Ready within 1-2 hours of order

San Francisco Pharmacy

505 Montgomery St, Suite 2100, San Francisco, CA 94111

Ready within 1-2 hours of order

Questions About Delivery?

Our customer service team is here to help with any delivery questions or concerns.