Health Access RX Services ("we," "our," or "us") is committed to protecting your privacy and maintaining the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmacy services, visit our website, or interact with our team.
Personal Information: Name, date of birth, contact information (address, phone number, email), and government-issued identification.
Health Information: Prescription details, medical history, allergies, insurance information, and health conditions as required to provide pharmacy services.
Payment Information: Credit card details, billing address, and payment history (processed securely through encrypted payment processors).
Usage Data: Website activity, device information, IP address, browser type, and cookies when you visit our website.
Fill and dispense your prescriptions accurately and safely
Process insurance claims and payment transactions
Provide medication therapy management and clinical consultations
Communicate with you about your prescriptions, refills, and health services
Coordinate with your healthcare providers and insurance companies
Comply with legal and regulatory requirements (HIPAA, FDA, state pharmacy boards)
Improve our services and website functionality
We will never sell your personal or health information. We may share your information only in the following circumstances:
Healthcare Providers: With your physicians, specialists, and other healthcare providers to coordinate your care.
Insurance Companies: To process claims and verify coverage for your prescriptions.
Pharmacy Benefit Managers (PBMs): As required to process prescription benefits.
Business Associates: With HIPAA-compliant service providers who assist with delivery, payment processing, and IT services.
Legal Requirements: When required by law, court order, or to comply with regulatory obligations.
Emergency Situations: To prevent serious harm to you or others.
We implement industry-standard security measures to protect your information:
As a covered healthcare entity, we comply with HIPAA regulations. You have the right to:
Request access to and copies of your health records
Request corrections to inaccurate health information
Receive an accounting of disclosures of your information
Request restrictions on certain uses and disclosures
Request confidential communications
File a complaint if you believe your privacy rights have been violated
Our website uses cookies and similar technologies to enhance your experience. These include:
Essential Cookies: Required for basic website functionality.
Analytics Cookies: Help us understand how visitors use our website.
Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.
We retain your information as required by law and professional standards:
Prescription Records: Maintained for a minimum of 5 years as required by state pharmacy laws.
Health Information: Retained in accordance with HIPAA and state regulations.
Financial Records: Kept for 7 years as required by federal tax law.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Significant changes will be communicated directly to you via email or posted notice.